Unexpected Situations in the Netherlands

When working abroad, it’s normal for unexpected situations to arise. Not everything always goes according to plan, but the good news is - you are not alone!
 By choosing to work with DB Work, you benefit from full support throughout your entire time in the Netherlands.

Below are some concrete examples of situations that may occur and how our support team can assist you:

1. You received a fine notification and don’t know what it means

Situation:
 DB Work usually receives fines for law violations, which are then forwarded to the responsible driver. So, you may receive an official letter or notification in Dutch from us, showing the amount to pay and the deadline.

DB Work solution:
 Send us a clear photo of the document you received. Our team will help translate it and explain exactly what steps need to be taken.

Did your car break down? Call us immediately at (+31) 623934692 for assistance!

2. Something broke in your accommodation (tap, toilet, etc.)

Situation:
 You’ve noticed a fault in your accommodation, for example, a leaking tap, a non-working toilet, or no hot water.

DB Work solution:
 Don’t leave the issue unresolved! Call the support number at (+31) 0850514413 and clearly explain what’s not working. Depending on the severity of the problem, we will send a repair team or find another solution to ensure your comfort.

Read more about housing rules in this article: About DB Work accommodation in the Netherlands.

3. You arrived in the Netherlands but are not starting work immediately?

Situation:
 You’re ready to start your job but have been told you need to wait a few days. Why? A common example is when your job requires a VCA diploma - a mandatory safety certification in the Netherlands for certain roles.

DB Work solution:
 No worries! You will be registered for the VCA test immediately after arrival. During this period, our team will support you with all the necessary information to help you pass the exam.

Read the full article on certifications here: What Certificates and Diplomas You Need to Work in the Netherlands.

4. You have a health issue or need medical consultations

Situation:
 You are not feeling well, have pain, or face a medical emergency and don’t know what to do.

DB Work solution:
 Contact the DB Work support team. We will guide you to a general practitioner or clinic, depending on your insurance plan. Remember, health insurance is included in your DB Work package, giving you access to basic medical services.

5. You don’t understand your payslip or how vacation days are calculated?

Situation:
 You’ve received your payslip but have questions about the amounts, vacation calculation, or other important details.

DB Work solution:
 We are here to help. If you have any questions regarding your salary or legal rights, contact our support team.
 Call Support Line: (+31) 0850514413 and we will explain everything step by step so that everything is clear for you.

Conclusion

The DB Work team will never leave you alone when facing challenges. Whether it’s an administrative issue, accommodation, health, or integration, you can always rely on us for support.

Need help? Contact our support team. We are here to find solutions together!